General Q&A     

How long does it take to process my order?
Our turn around time is generally 10 business days from receipt of your order. If you are in a rush, you can overnight your photo, send your photo digitally, and or request overnight delivery for an extra shipping fee.

When is the last day that I can place my Holiday order?
We must receive your complete order by December 10th. 

How can I order?

By Internet: It's safe and easy to order online. Select your card, select available options, then proceed to checkout. Send your photo by mail or email. Remember to include your order number with photo.

By Mail: Print out completed order form and mail check or money order to:

Rochelle Lilly
Distinctive Cards & Announcements
18980 Ventura Blvd
Suite 210
Tarzana, CA 91356

Do you accept International orders?
Yes, please email us at info@rochellelilly.com  and let us know the "ship to address" and we will get back to you with a quote.

Can I Get A Sample or Catalog?
We do not provide samples or catalogs.  This is a seasonal product and we have a limited amount of time or inventory to allow for sampling.  Our holiday cards are created with the same high quality card stock and beautiful ribbons that we use with all of our other featured cards. 

Do envelopes come with my cards?
Yes, all of the styles include envelopes in the cost quoted. 

Can I get a proof before you print my order?
Yes, we strongly suggest sending a proof to you. The proof is to help catch any errors made by either party. We can e-mail, fax or mail one to you. Once you receive your proof, contact us with the go-ahead or changes that you would like to make.
Note: The purpose of a proof is to make corrections in the text and layout only.

Do I get my original photo back?
Yes, it will be sent back with your order.

What is the best type of photo to use?
We strongly suggest bright and sharp focus photos. If you send us a blurry photo, your card will be blurry too. The photos can be black & white or color. If you have a color photo and the style you are choosing is a black & white card, we will convert it to black & white at no extra charge. If you cannot decide between two or three photos, send us a few options and we will determine which will work the best for you. Also, please write your last name on the back of your photos.

What type of clothes and background is best?
Light clothing with patterns or textures work best. Dark clothing and backgrounds DO NOT work well. Note that all of our card styles on our web site are displayed with light clothes and light backgrounds.

Do you accept digital or scanned photos?
Yes, we accept both types of images but we prefer to scan your actual photograph. You can mail or email a few options and let us decide which works best. If you scan your own original photo, scan it at minimum 200dpi and at 100%. Also, choose the auto-adjust feature before scanning. If you email us your photo, it needs to be a minimum of 72 dpi. Although, we prefer it to be between 200-300 dpi. 72 dpi sometimes has stair stepped edges and does not work with our 5x7 folded cards but does work o.k. with the Simple Elegance Collection. The final image size should not be any larger than 4"x6". Remember, the larger the dpi, the bigger the file. We can accept files up to 5MB. If your email allows you to send large files, set up your digital camera at the highest resolution possible (up to 300dpi). If you're scanning, scan at 300 dpi. If you want to send a larger file and have the software to compress them (such as "WinZip") please do so.  

How do I send my digital or scanned photos?
1. Click here to open an email message.
2. Attach your image file. (click your e-mail's 'attachment' button)
3. Include in the message: Your last name and order number.
If you have selected the email proof option, please allow a few days to receive the proof.

How do I send you my image file?
You can email your image file to us as an attachment. Click here to send your image. If you need help, contact us for instructions.

Can I use a professional photo?
Yes, with a photographer's release form or send us your photographer's phone number and we will call for an approval.

Can you fix imperfections?
We can do some things such as lightening and darkening. We can also crop, remove red eye and fade out some undesired objects out of the photo. Everyone has their own idea as to what is important to them. It is best if you make this request in the "comments" box on the order form.

Can I order additional announcements after I receive my order?
Yes, we will send out additional cards for a $25.00 reorder fee. To order additional cards, you need to go through the ordering process again. When you place your original order you are asked to create a password so if you need to reorder or place a new order you don't have to fill in all of the required information again. It makes it easy! 


Do you offer ribbon tying & assembly?
No, all cards come assembled. The fee is already included in the card cost.

Can I get my return address on my envelopes?
Yes, we will print your return address in charcoal black on the black flap of your envelope.

Is there a minimum amount of cards that I need to order?
Yes, the minimum amount is 40.

Can I turn one of the Holiday cards into a Baptism, Christening, Shower or Holiday Invitation?
Yes, you may modify any of the cards on our web site. Let us know what saying you would like to accompany the card and we will do the rest.

What if I have additional questions?
Feel free to contact us with any questions you may have.
E-mail info@rochellelilly.com